SFDC INSIGHTS – Learn, Share, Grow with Salesforce.

Queues in Salesforce: How to Create, Configure, and Use Them

When multiple team members handle similar types of records, assigning everything directly to individual users can quickly become messy. Some users get overloaded, others miss records, and visibility becomes limited.…

Himanshu Pander February 26, 2026No Comments

Admin

Case Management in Salesforce Service Cloud: How It Works

Customer support is no longer just about responding to issues. It is about responding quickly, routing intelligently, and ensuring no customer request falls through the cracks. That is where Case…

Himanshu Pander February 24, 2026No Comments

Admin

Service Cloud in Salesforce: A Complete Guide to Features, Components, and Benefits

When people think about Salesforce, they often think about sales pipelines and opportunities. But Salesforce is not just for sales teams. One of its most powerful offerings is Service Cloud…

Himanshu Pander February 21, 2026No Comments

Interview Questions

Salesforce Interview Questions: How to Prepare, Answer, and Succeed

Preparing for your first Salesforce interview can feel overwhelming. With so many new terms and concepts, it’s easy to get stuck on the basics. This blog covers the most common…

Himanshu Pander January 12, 2026No Comments

Admin

Compact Layouts in Salesforce: How to Create, Assign, and Use Them

Hi there, Compact Layouts in Salesforce are one of those features that quietly do a lot of work in the background. You may not notice them at first, but once…

Himanshu Pander January 12, 2026No Comments

Admin

List View Charts in Salesforce: How to Create, Customize, and Visualize Data

Hi there, List View Charts in Salesforce are a simple way to visualize records directly on an object page. They allow you to transform a filtered list of records into…